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Mapping a product-service-system delivering defence avionics availability

Settanni, Ettore, Thenent, Nils Elias, Newnes, Linda B., Parry, Glenn and Goh, Yee Mey (2017) Mapping a product-service-system delivering defence avionics availability International Journal of Production Economics, 186. pp. 21-32.

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Long-term support agreements such as availability-based contracts are often associated with the servitization of business models in such sectors as defence aerospace. In practice, there is no unambiguous way of linking availability and service outcomes from an operational perspective; rather, the focus tends to be placed almost exclusively on product-related metrics. To address this gap, this paper outlines a conceptual model of how advanced service outcomes should be delivered under an availability-based contract for defence avionics. The model is grounded on empirical evidence gathered through an in-depth case study in the UK defence sector. The research is one of the first attempts to shift the focus away from a notion of availability as a property designed into a piece of equipment, and to detect its emergence from the interactions between relevant socio-technical elements within the underpinning advanced service delivery system, or Product-Service-System (PSS), identified by analysis of empirical data. This research provides insights into where action should be taken within a PSS that would be difficult to obtain from the analysis of field reliability data alone. It also provides a conceptual model that can assist the formulation of scientific models based on quantitative data such as multi-echelon inventory systems for repairable items. While the transferability of the findings is limited by the specificity of the case, a detailed description is provided to facilitate comparison with other cases.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Settanni, Ettore
Thenent, Nils Elias
Newnes, Linda B.
Goh, Yee Mey
Date : April 2017
DOI : 10.1016/j.ijpe.2017.01.018
Copyright Disclaimer : © 2017 The Authors. Published by Elsevier B.V. This is an open access article under the CC BY license
Uncontrolled Keywords : Availability, Avionics, Case study, Conceptual model, Defence, Product service system, Availability, Inventory control, Reliability analysis, Conceptual model, Defence, Field reliability, Multi-echelon inventory, Product-service systems, Productservice system (PSS), Quantitative data, Service delivery system, Avionics
Depositing User : Diane Maxfield
Date Deposited : 04 Feb 2020 15:59
Last Modified : 04 Feb 2020 15:59

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