University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Caring at a distance: a model of business care, trust and displaced responsibility

Eger, Claudia, Scarles, Caroline and Miller, Graham (2019) Caring at a distance: a model of business care, trust and displaced responsibility Journal of Sustainable Tourism, 27 (1). pp 34-51.

[img] Text
Caring at a Distance vFINAL.docx - Accepted version Manuscript

Download (119kB)


This paper advances an ethic of care for sustainable tourism. The study develops an original business care model that captures the dynamic interrelationships between care, responsibility and trust in corporate philanthropy. The model provides a novel perspective on how responsible business practices are formed across distance by shedding light on the different layers of responsibility and trust that characterize business–stakeholder relationships. The model is evaluated using the example of tour operators’ engagement in the Education for All project in Morocco. Findings show that tour operators’ commitment to caring at a distance becomes part of shared, displaced and performed articulations of responsibility. While performed responsibility acknowledges the embodiment of care, displaced responsibility shifts the responsibility to select, perform and/or oversee acts of care to stakeholders in destinations. Shared responsibility requires attention to the ways in which meanings and practices of care are co-constructed in corporate philanthropy with trust functioning as a central driver of these processes.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Eger, Claudia
Date : 14 January 2019
DOI : 10.1080/09669582.2018.1551403
Copyright Disclaimer : This is an Accepted Manuscript of an article published by Taylor & Francis in JOURNAL OF SUSTAINABLE TOURISM on 14 January 2019, available online:
Uncontrolled Keywords : Business–stakeholder relations, corporate philanthropy, ethic of care, responsibility, tour operators, trust
Depositing User : Christine Daoutis
Date Deposited : 01 Mar 2019 15:37
Last Modified : 20 May 2020 02:08

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800