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Rethinking decent work: the value of dignity in tourism employment

Winchenbach, Anke, Hanna, Paul and Miller, Graham (2019) Rethinking decent work: the value of dignity in tourism employment Journal of Sustainable Tourism, 27 (7). pp 1026-1043.

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This paper focuses on establishing a conceptual grounding for the value of dignity in tourism employment for achieving decent work as part of the sustainable development agenda. Dignity is widely acknowledged as a key driver for ‘good’ work, but little conceptual grounding on the value of dignity in tourism employment has been established. This paper will contribute to the theoretical debate on sustainable tourism by providing a critical review of frameworks for decent work, workplace dignity (or its absence), and understandings of identity. We will explore how the context and conditions of tourism employment are conducive (or not) for offering dignified and sustainable employment. This paper makes two original contributions to knowledge. First, it introduces a psychosocial understanding of dignity in tourism employment, reflecting its deeply rooted individual, organisational, societal and policy aspects, and recognising the actors involved. Second, the critical importance of dignity in tourism employment for achieving the Sustainable Development Goals (SDGs) is discussed, with future research directions identified.

Item Type: Article
Divisions : Faculty of Health and Medical Sciences > School of Psychology
Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Date : 2019
DOI : 10.1080/09669582.2019.1566346
Copyright Disclaimer : © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://, which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way.
Uncontrolled Keywords : Tourism employment, dignity at work, identity, sustainable tourism, decent work, psychosocial
Depositing User : Christine Daoutis
Date Deposited : 01 Mar 2019 15:28
Last Modified : 22 Nov 2019 11:56

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