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Boundary Conditions of Workplace Coaching Outcomes

Jones, Rebecca, Woods, Stephen and Zhou, Ying (2018) Boundary Conditions of Workplace Coaching Outcomes Journal of Managerial Psychology, 33 (7/8). pp. 475-496.

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In order to address the need for greater understanding about the occupational and practice determinants of effective workplace coaching, this study examines the associations of two coaching practice factors (coaching format and external versus internal coaching provision), and coachees’ job complexity with perceived outcomes from coaching.


A survey of 161 individuals who had received workplace coaching was conducted. Participants provided data on two outcome criteria (self-reported work well-being and personal effectiveness at work).


Analysis indicated that external coaches and blended format coaching were most strongly associated with work well-being outcomes. Our examination of interaction effects showed that coaching provided by external coaches was more strongly associated with outcomes for individuals working in the most complex job roles.


The original contribution of our findings are in terms of the implications for coaches, managers and HR practitioners by showing how coaching can be implemented differentially and most effectively based on desired outcome criteria and features of coachees’ job situations.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Jones, Rebecca
Woods, Stephen
Date : 2018
DOI : 10.1108/JMP-11-2017-0390
Copyright Disclaimer : This accepted article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Uncontrolled Keywords : Coaching effectiveness; Coaching outcomes; Coaching practice factors; Job complexity
Related URLs :
Depositing User : Clive Harris
Date Deposited : 03 Oct 2018 13:35
Last Modified : 14 Jan 2019 10:29

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