University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Corporate social responsibility in tourism and hospitality

Font, Xavier and Lynes, Jennifer (2018) Corporate social responsibility in tourism and hospitality Journal of Sustainable Tourism, 26 (7). pp. 1027-1042.

[img] Text
Corporate Social Responsibility in tourism and hospitality.docx - Accepted version Manuscript

Download (105kB)


The past decade has seen significant growth in the tourism and hospitality literature on corporate social responsibility (CSR). Indeed, over 70% of the articles on this topic have been published in the past five years. Through the application of a stakeholder lens, this paper explores how CSR has developed within the extant literature, paying particular attention to current gaps and highlighting the contributions of the research in this special issue. This emerging research on CSR in the context of tourism and hospitality is pushing past the boundaries of early approaches to corporate sustainability by providing empirical evidence to support the importance of integrating a range of stakeholder perspectives and needs throughout the planning, implementation, and evaluation of CSR initiatives. We observe that while there is ample research on certain stakeholder groups such as management, employees, shareholders, and consumers, there is less emphasis on the role of communities and ecosystems as stakeholders and very little related to suppliers, NGOs, and government. Although tourism and hospitality firms may not be subject to the same pressures as other industries, there remain important opportunities to both document and engage these external stakeholders in the journey towards sustainability.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Lynes, Jennifer
Date : 3 September 2018
DOI : 10.1080/09669582.2018.1488856
Copyright Disclaimer : This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Sustainable Tourism on 03/09/2018, available online:
Uncontrolled Keywords : Tourism; Hospitality; Stakeholders; Corporate social responsibility; Accountability; Sustainability
Depositing User : Clive Harris
Date Deposited : 13 Sep 2018 13:19
Last Modified : 04 Mar 2020 02:08

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800