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Enabling team learning when members are prone to contentious communication: The role of team leader coaching

Schaubroeck, John, Carmeli, Avraham, Bhatia, Sarena and Paz, Etty (2016) Enabling team learning when members are prone to contentious communication: The role of team leader coaching Human Relations, 69 (8). pp. 1709-1727.

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Members of teams are often prone to interpersonal communication patterns that can undermine the team’s capacity to engage in self-learning processes that are critical to team adaptation and performance improvement. We argue that team leader coaching behaviors are critical to ensuring that team discussions that may foster learning new teamwork skills and strategies are unfettered by the tendency of two or more members to exhibit contentious interpersonal communications. We accordingly test a model in which team contentious communication moderates the mediated relationship of team leader coaching behaviors on team innovation effectiveness and team task performance. In a study of 82 work teams, team leader coaching behaviors exhibited indirect, positive relationships with both team innovation effectiveness and team task performance through team learning, but only among teams with an average or higher level of contentious interpersonal communication. We discuss theoretical and practical implications for the leadership of teams.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Schaubroeck, John
Bhatia, Sarena
Paz, Etty
Date : 20 May 2016
DOI : 10.1177/0018726715622673
Copyright Disclaimer : © The Author(s) 2016
Uncontrolled Keywords : Contentious communication; Group communication; Team innovation; Team leader coaching; Team learning; Team performance
Depositing User : Clive Harris
Date Deposited : 17 Oct 2017 12:30
Last Modified : 16 Jan 2019 18:57

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