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Voluntary Work-Related Technology Use during Non-Work Time: A Narrative Synthesis of Empirical Research and Research Agenda

Schlachter, Svenja, McDowall, A, Cropley, Mark and Inceoglu, Ilke (2017) Voluntary Work-Related Technology Use during Non-Work Time: A Narrative Synthesis of Empirical Research and Research Agenda International Journal of Management Reviews, 20 (4). pp. 825-846.

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The internet and mobilisation of information and communication technologies (ICTs) have made non-manual work increasingly portable and remotely accessible. As a result, a considerable number of employees use their ICTs to engage in work-related tasks during designated non-work time, even without contractual obligation. However, existing research on such voluntary work-related ICT use remains fragmented and spread across disciplines. We conducted a narrative review of 56 studies to identify themes in existing research, synthesise the evidence base, as well as identify gaps in our understanding. We identify five themes, namely: (1) Social-normative organisational context, (2) Job-related characteristics and work processes, (3) Person characteristics, (4) Designated non-work time and well-being, and (5) Empowerment/Enslavement Paradox. A conceptual model of voluntary ICT use is developed by integrating the identified themes with existing organisational research, outlining the relationships between the identified themes and voluntary ICT use. In the discussion, we emphasise the need for more conceptual clarity on voluntary ICT use and related constructs, and for the integration of different disciplines and methodological approaches to advance knowledge in the field. We further identify person-centred research as critical future avenue to explore different ICT user types. Additionally, more research into the mechanisms and moderating influences regarding voluntary ICT use and its outcomes is considered advisable to advance our knowledge on the Empowerment/Enslavement Paradox and its potential resolution. We conclude with preliminary implications to inform practice, addressing the need for employers to provide control over voluntary ICT use, as well as employees enacting this control.

Item Type: Article
Divisions : Faculty of Health and Medical Sciences > School of Psychology
Authors :
McDowall, A
Date : 3 November 2017
Funders : Economic and Social Research Council (ESRC)
DOI : 10.1111/ijmr.12165
Copyright Disclaimer : © 2017 The Authors. International Journal of Management Reviews published by British Academy of Management and John Wiley & Sons Ltd This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
Depositing User : Melanie Hughes
Date Deposited : 22 Aug 2017 08:04
Last Modified : 11 Dec 2018 11:23

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