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Staying Ahead of the Game. Mobile technologies in retail: A review of benefits and risk.

Taylor, Emmeline (2013) Staying Ahead of the Game. Mobile technologies in retail: A review of benefits and risk. [Report]

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The aim of this report is to harness the learning from the implementation of self-checkout (SCO) and combine this with available information relating to mobile scanning (m-scan) and mobile point of sale (m-POS). The report provides an overview of benefits, risks and key considerations for industry stakeholders regarding the utilisation of mobile technologies in the retail sector. Whilst there is a growing literature attending to the benefits of mobile payment, a précis overview of vulnerabilities and impact on loss is largely missing. It is clear that understanding remains ‘fragmented’1 , particularly in relation to ‘shrinkage’2 and there is little by way of a research agenda or roadmap. With the market being flooded with software and products, retailers are exposed to a compelling case for mobile payment, but are not as cognisant of the potential risks. The report provides an overview of some of the different modes of mobile payment systems, a consideration of the benefits that they offer to retailers and their customers, before focusing on the potential risks and vulnerabilities. The full methodology can be found in the Appendix. The report culminates in a list of recommendations for developing a robust approach to mobile payment technologies as well as providing an agenda for future research focused on understanding loss mitigation.

Item Type: Report
Divisions : Faculty of Arts and Social Sciences > Department of Sociology
Authors :
Date : 1 December 2013
Copyright Disclaimer : © Dr Emmeline Taylor. The Australian National University. Dec 2013.
Depositing User : Clive Harris
Date Deposited : 24 May 2017 09:17
Last Modified : 16 Jan 2019 18:52

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