Hotel management style: A study of employee perceptions and preferences

Deery, M and Jago, LK (2001) Hotel management style: A study of employee perceptions and preferences International Journal of Hospitality Management, 20 (4). pp. 325-338.

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Abstract

This study investigates employee perceptions of, and preferences for, management practices within a five-star, medium-sized hotel. In particular, the study examines the hypothesis that hotel managers have become more consultative. Using longitudinal data over a 4-yr period, the study examines the perceptions of staff of the management practices and styles in the changing environment of one hotel. The findings suggest that, while staff prefer a decisive style of management, supervisors and department heads were perceived as being autocratic. In fact, in the 4yr over which the data had been collected, the style of management had become less consultative and more autocratic. Implications for management are discussed, as are recommendations for future research. © 2001 Elsevier Science Ltd.

Item Type:	Article
Divisions :	Surrey research (other units)
Authors :	Name Email ORCID Deery, M Jago, LK leo.jago@surrey.ac.uk
Date :	1 December 2001
DOI :	10.1016/S0278-4319(01)00020-2
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 15:32
Last Modified :	24 Jan 2020 14:55
URI:	http://epubs.surrey.ac.uk/id/eprint/820326

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