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Service delivery system design: characteristics and contingencies

Ponsignon, F, Smart, PA and Maull, RS (2011) Service delivery system design: characteristics and contingencies INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 31 (3). pp. 324-349.

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Item Type: Article
Divisions : Surrey research (other units)
Authors :
Ponsignon, F
Smart, PA
Date : 1 January 2011
DOI : 10.1108/01443571111111946
Copyright Disclaimer : Copyright 2011 Emerald Publishing Group
Uncontrolled Keywords : Social Sciences, Management, Business & Economics, MANAGEMENT, Service levels, Service delivery systems, Strategic alignment, OPERATIONS MANAGEMENT, INFORMATION-TECHNOLOGY, RESEARCH AGENDA, FRONT-OFFICE, INSIGHTS, SECTOR, MODEL
Related URLs :
Depositing User : Symplectic Elements
Date Deposited : 16 May 2017 15:29
Last Modified : 24 Jan 2020 14:47

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