Process design principles in service firms: Universal or context dependent? A literature review and new research directions
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Ponsignon, F, Smart, PA and Maull, RS (2012) Process design principles in service firms: Universal or context dependent? A literature review and new research directions TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 23 (11-12). pp. 1273-1296.
Full text not available from this repository.| Item Type: | Article | ||||||||||||
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| Divisions : | Surrey research (other units) | ||||||||||||
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| Date : | 1 January 2012 | ||||||||||||
| DOI : | 10.1080/14783363.2011.637797 | ||||||||||||
| Uncontrolled Keywords : | Social Sciences, Management, Business & Economics, MANAGEMENT, business process management, process design principles, best practices, service operations management, contingency approach, universal view, BUSINESS PROCESS REDESIGN, TOTAL QUALITY MANAGEMENT, FINANCIAL SERVICES, MANUFACTURING STRATEGY, INFORMATION-TECHNOLOGY, OPERATIONS MANAGEMENT, PROCESS IMPROVEMENT, CUSTOMER SATISFACTION, COMPETITIVE ADVANTAGE, FRONT-OFFICE | ||||||||||||
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| Depositing User : | Symplectic Elements | ||||||||||||
| Date Deposited : | 16 May 2017 15:29 | ||||||||||||
| Last Modified : | 24 Jan 2020 14:47 | ||||||||||||
| URI: | http://epubs.surrey.ac.uk/id/eprint/820062 |
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