Beyond service quality: getting closer to the customer

Al-Sabbahy, H, Alotaibi, E and Lockwood, A (2009) Beyond service quality: getting closer to the customer The Hospitality Review, 11 (1). pp. 49-54.

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Item Type:	Article
Divisions :	Surrey research (other units)
Authors :	Name Email ORCID Al-Sabbahy, H h.al-sabbahy@surrey.ac.uk Alotaibi, E Lockwood, A a.lockwood@surrey.ac.uk
Date :	2009
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 15:06
Last Modified :	24 Jan 2020 13:53
URI:	http://epubs.surrey.ac.uk/id/eprint/817312

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