ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings
Sigala, M, Airey, D, Jones, P and Lockwood, A (2004) ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings Journal of Travel Research, 43 (2). pp. 180-192.
Full text not available from this repository.Abstract
Despite the continuous increase of investment in information and communication technologies (ICT) in the tourism industry, empirical studies have not persuasively established corresponding increases in productivity. Indeed several shortcomings have been identified in past studies. This study proposes a new way of assessing ICT productivity. The methodology is tested in a data set from the three-star hotel sector in the United Kingdom using a nonparametric technique called data envelopment analysis (DEA). Empirical findings reveal that productivity gains accrue not from investments per se, but from the full exploitation of the ICT networking and informationalization capabilities. A model for managing ICT applications and benefits is proposed. © 2004 Sage Publications.
Item Type: | Article | |||||||||||||||
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Divisions : | Surrey research (other units) | |||||||||||||||
Authors : |
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Date : | 1 January 2004 | |||||||||||||||
DOI : | 10.1177/0047287504268247 | |||||||||||||||
Depositing User : | Symplectic Elements | |||||||||||||||
Date Deposited : | 16 May 2017 14:52 | |||||||||||||||
Last Modified : | 24 Jan 2020 13:30 | |||||||||||||||
URI: | http://epubs.surrey.ac.uk/id/eprint/815491 |
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