Relating the zone of tolerance to service failure in the hospitality industry

Zainol, NA, Lockwood, A and Kutsch, E (2010) Relating the zone of tolerance to service failure in the hospitality industry Journal of Travel and Tourism Marketing, 27 (3). pp. 324-333.

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Item Type:	Article
Divisions :	Surrey research (other units)
Authors :	Name Email ORCID Zainol, NA Lockwood, A a.lockwood@surrey.ac.uk Kutsch, E
Date :	2010
Depositing User :	Symplectic Elements
Date Deposited :	16 May 2017 14:45
Last Modified :	24 Jan 2020 13:17
URI:	http://epubs.surrey.ac.uk/id/eprint/814608

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