Ingredients of institutional reputations and citizen engagement with regulators

Capelos, T, Provost, C, Parouti, M, Barnett, J, Chenoweth, J, Fife-Schaw, C and Kelay, T (2015) Ingredients of institutional reputations and citizen engagement with regulators Regulation and Governance.

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Abstract

© 2015 Wiley Publishing Asia Pty Ltd. The purpose of this study is to examine the link between the reputational components of efficacy and moral reliability of institutions, and citizens' compliance with institutional recommendations. Research on bureaucratic reputations highlights the significance of positive political reputations based on credibility and legitimacy, but the impact of these components is not systematically isolated and studied. We draw insights from political psychology to move beyond a positive-negative valence-based approach of reputation, and highlight the different effect of efficacy and moral reliability components of reputation on citizens' cooperation, engagement in water saving activities, and levels of complaints. We use the Cypriot Water Authority as a case study and inquire how its institutional reputation influences Cypriot citizens' behavior regarding water use. Our data was collected via a representative national survey administered to a random sample of 800 Cypriots in the spring of 2009 and show that favorable perceptions of particular components of institutional reputation shape the levels of satisfaction with specific organizational outputs.

Item Type:	Article
Divisions :	Faculty of Engineering and Physical Sciences > Centre for Environmental Strategy
Authors :	Name Email ORCID Capelos, T Provost, C Parouti, M Barnett, J Chenoweth, J Fife-Schaw, C Kelay, T
Date :	1 January 2015
DOI :	10.1111/rego.12097
Additional Information :	This is the peer reviewed version of the following article: Capelos, T, Provost, C, Parouti, M, Barnett, J, Chenoweth, J, Fife-Schaw, C and Kelay, T (2015) Ingredients of institutional reputations and citizen engagement with regulators Regulation and Governance. ISSN 1748-5983, which has been accepted for publication in Regulation and Governance. The final version will be available at: http://dx.doi.org/10.1111/rego.12097. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Depositing User :	Symplectic Elements
Date Deposited :	06 Oct 2015 14:39
Last Modified :	01 Jan 2017 02:08
URI:	http://epubs.surrey.ac.uk/id/eprint/808688

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