Interaction Quality in Service Encounter: Scale Development and Validation
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Al-Sabbahy, H, Alotaibi, E and Lockwood, A Interaction Quality in Service Encounter: Scale Development and Validation In: ICHRIE Annual Conference, 2011-07-27 - 2011-07-30, Denver, Colorado.
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International CHRIE Conference 2011 with tables.docx Restricted to Repository staff only Available under License : See the attached licence file. Download (496kB) |
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International_CHRIE_Conference_2011_with_tables_(3).pdf Download (553kB) |
Item Type: | Conference or Workshop Item (Conference Paper) | ||||||||||||
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Divisions : | Faculty of Arts and Social Sciences | ||||||||||||
Authors : |
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Uncontrolled Keywords : | interaction quality, service encounter, personal connection, task-related aspects, social aspects | ||||||||||||
Additional Information : | Copyright:ICHRIE 2011 | ||||||||||||
Depositing User : | Symplectic Elements | ||||||||||||
Date Deposited : | 23 Sep 2013 14:01 | ||||||||||||
Last Modified : | 31 Oct 2017 15:15 | ||||||||||||
URI: | http://epubs.surrey.ac.uk/id/eprint/794387 |
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