Interaction Quality in Service Encounter: Scale Development and Validation

Al-Sabbahy, H, Alotaibi, E and Lockwood, A Interaction Quality in Service Encounter: Scale Development and Validation In: ICHRIE Annual Conference, 2011-07-27 - 2011-07-30, Denver, Colorado.

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Item Type:	Conference or Workshop Item (Conference Paper)
Divisions :	Faculty of Arts and Social Sciences
Authors :	Name Email ORCID Al-Sabbahy, H Alotaibi, E Lockwood, A
Uncontrolled Keywords :	interaction quality, service encounter, personal connection, task-related aspects, social aspects
Additional Information :	Copyright:ICHRIE 2011
Depositing User :	Symplectic Elements
Date Deposited :	23 Sep 2013 14:01
Last Modified :	31 Oct 2017 15:15
URI:	http://epubs.surrey.ac.uk/id/eprint/794387

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