University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Policies, promises and trust: Improving working lives in the NHS

Skinner, D, Saunders, Mark and Duckett, H (2004) Policies, promises and trust: Improving working lives in the NHS International Journal of Public Sector Management, 17 (7). pp. 558-570.


Download (128kB)
Text (licence)

Download (33kB)
[img] Text
Policies promises 240504c.doc
Restricted to Repository staff only
Available under License : See the attached licence file.

Download (93kB)


In recent years the UK National Health Service (NHS) has been characterised by radical and continuous change at every level. Within the literature, and the NHS itself, it is argued that successfully changing such an organisation requires the sustained commitment, trust and goodwill of staff. As part of developing and maintaining mutual trust and commitment it is widely argued that employers must meet the employee expectations which form part of the psychological contract, an important element of which, Armstrong argues, is being able to trust in management to keep their promises. Within this paper we argue that policies can be seen as a visible manifestation of management promises and present the improving working lives (IWL) policy within the NHS as an example of one such “promise” that has been made to staff in relation to areas which are important to them at a personal level. Using an anonymous questionnaire that explored areas central to IWL, data were collected from staff in five Primary Care Trusts within one Strategic Heath Authority in relation to their experiences and awareness of what was being done to address these issues. The research found that although the IWL Standard makes very public promises about work-life balance, harassment, equality and the valuing of staff, at best these have only been partially delivered.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Skinner, D
Duckett, H
Date : 2004
DOI : 10.1108/09513550410562248
Copyright Disclaimer : © Emerald Group Publishing Limited 2004. Published by Emerald Group Publishing Limited.
Uncontrolled Keywords : National Health Service, Employee relations, Work psychology, United Kingdom
Depositing User : Symplectic Elements
Date Deposited : 23 Jul 2013 15:58
Last Modified : 16 Jan 2019 16:44

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800