The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan

Al-Sabi, Samer M. (2011) The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan Doctoral thesis, University of Surrey.

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Item Type:	Thesis (Doctoral)
Divisions :	Theses
Authors :	Name Email ORCID Al-Sabi, Samer M.
Date :	2011
Contributors :	Contribution Name Email ORCID http://www.loc.gov/loc.terms/relators/THS
Additional Information :	Thesis submitted for the degree of Doctor of Philosophy, University of Surrey. Copyright remains with the author.
Depositing User :	Melanie Hughes
Date Deposited :	23 Apr 2013 16:02
Last Modified :	31 Oct 2017 15:04
URI:	http://epubs.surrey.ac.uk/id/eprint/770251

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