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Enabling Access to Tourism through Information Schemes

Eichhorn, V, Miller, Graham, Michopoulou, E and Buhalis, D (2008) Enabling Access to Tourism through Information Schemes Annals of Tourism Research, 35 (1). pp. 189-210.

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Embedded in information search theory, this paper investigates accessibility schemes as communication sources and their potential to fulfill the informational needs of tourists with disabilities. Five interrelated need components are identified: information richness and reliability, appropriate sources, communication tools, and customer-oriented services. The results show that, despite complying with the reliability function at the regional and national level, the existing schemes studied partly comply with informational requirements. Limitations originate from high fragmentation and lack of geographical reach. To achieve information satisfaction and fully enable access to tourism for people with disabilities, a more sophisticated understanding of differential needs and appropriate sources is regarded as crucial.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Eichhorn, V
Michopoulou, E
Buhalis, D
Date : January 2008
DOI : 10.1016/j.annals.2007.07.005
Uncontrolled Keywords : disability, informational needs, search behavior, accessibility schemes, satisfaction, performance quality, SEARCH BEHAVIOR, DISABILITY, TRAVEL, PARTICIPATION, SATISFACTION, POPULATIONS, PERCEPTIONS, ECOLABELS, QUALITY, LEISURE
Additional Information : NOTICE: this is the author’s version of a work that was accepted for publication in Annals of Tourism Research. Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Annals of Tourism Research, 35(1), January 2008, DOI 10.1016/j.annals.2007.07.005.
Depositing User : Symplectic Elements
Date Deposited : 19 Apr 2013 16:55
Last Modified : 19 Aug 2019 15:09

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