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Beyond Consensus: An Alternative use of Delphi Enquiry in Hospitality Research

Paraskevas, A and Saunders, Mark (2012) Beyond Consensus: An Alternative use of Delphi Enquiry in Hospitality Research International Journal of Contemporary Hospitality Management, 24 (6). pp. 907-924.


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To critically review the use of Delphi techniques in qualitative research for utilising ‘expert’ opinions and to explore through a detailed example, how Policy Delphi can be used by hospitality researchers as an alternative to the more widely used Normative Delphi.


This paper reflects on the research methodology of a project that explored organisational crisis signals detection using Policy Delphi with a criterion sample comprising 16 senior hotel executives involved in crisis management.


The main methodological concerns regarding Delphi are the definition of consensus, the expertise of the panel, its lack of scientific rigour, and -due to its lack of uniformity- reliability and validity of findings. Policy Delphi by default addresses the first since it does not seek consensus and can, through its design and execution, address the remaining concerns.

Research limitations/implications

Carefully designed Policy Delphi can offer a powerful research tool for exploratory research in hospitality, particularly for development of policies and strategies within an organisation. Unlike Normative Delphi, it is not intended as a decision making tool, but rather as a tool to generate options and suggest alternative courses of action for consideration.


The paper presents a valuable research tool that has evaded the attention of many hospitality researchers offering an illustrative example of its use in exploratory research to deliver credible, transferable and confirmable findings.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Paraskevas, A
Date : 2012
DOI : 10.1108/09596111211247236
Copyright Disclaimer : This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Depositing User : Symplectic Elements
Date Deposited : 27 Mar 2012 08:58
Last Modified : 16 Jan 2019 16:30

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