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Managing the Attractiveness of Evolved and Created Retail Agglomeration Formats

Teller, C and Elms, JR (2010) Managing the Attractiveness of Evolved and Created Retail Agglomeration Formats Marketing Intelligence and Planning, 28 (1). pp. 25-45.

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Purpose: This paper identifies those attributes of created and evolved retail agglomeration formats that have a substantial impact on overall attractiveness from the consumers’ point of view. From an agglomeration management perspective primary areas of concern are identified and suggestions to increase the competitiveness of diverse agglomeration formats are presented. Design/methodology: Through synthesizing pertinent literatures we produce a conceptual framework that proposes significant impacts between ten generic agglomeration attributes and different dimensions of attractiveness. We then test the hypotheses using a survey of more than 1,000 consumers of three competing agglomeration formats (a town center, a strip center and a regional shopping mall) in a particular locality. Findings: Retail related factors and the atmosphere influence attractiveness most significantly in each of the three settings. All other factors – in particular convenience related ones - show only format specific relevance or are of no direct importance on the consumers’ evaluation of attractiveness. Research limitations/implications: The findings can only be transferred to similar retail settings and do not consider supra-regional agglomerations. Practical implications: The results suggest that management of all three agglomerations is quite limited in directly influencing attractiveness. They should instead focus on the optimum selection of retail tenants and support or compliment the marketing endeavors of their tenants. Originality/value: The focus is on regional retail agglomerations and considers the interdependencies between different formats in one geographical area. The in-vivo survey approach takes into account the moderating effect of the shopping situation when consumers’ evaluate the attractiveness of competing shopping venues.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Teller, C
Elms, JR
Date : 2010
DOI : 10.1108/02634501011014598
Copyright Disclaimer : © Emerald Group Publishing Limited 2010
Related URLs :
Additional Information : This article is © Emerald Group Publishing and permission has been granted for this version to appear here. Emerald does not grant permission for this article to be further copied/distributed or hosted elsewhere without the express permission from Emerald Group Publishing Limited.
Depositing User : Symplectic Elements
Date Deposited : 08 Feb 2012 11:47
Last Modified : 13 Oct 2017 13:01

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