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Jones, PLM (2009) Area managers: the unsung heroes of hospitality The Hospitality Review, 11 (4). pp. 38-43.

Al-Sabbahy, H, Alotaibi, E and Lockwood, A (2009) Beyond service quality: getting closer to the customer The Hospitality Review, 11 (1). pp. 49-54.

Al-Sabbahy, H (2005) Perceived value: the emerging strategic imperative The Hospitality Review (38).

Gore, J, Szivas, E and Warr, D (2003) Transformational leadership and effective small hospitality business The Hospitality Review. pp. 43-46.

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