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Number of items: 5.
Wood, SM (2011) Organisational rigidities and marketing theory: examining the US department store c.1910-1965 Service Industries Journal, 31 (7/8). 747 - 770. ISSN 0264-2069
Brookes, M and Roper, A (2010) The impact of entry modes on the organisational design of international hotel chains SERVICE INDUSTRIES JOURNAL, 30 (9). 1499 - 1512. ISSN 0264-2069
Morrison, A, Lynch, P and Lugosi, P (2009) Critical Hospitality Management Research Service Industries Journal, 29 (10). 1 - 14.
Saunders, M, Altinay, L and Riordan, K (2009) The management of post-merger cultural integration: implications from the hotel industry Service Industries Journal, 29 (10). 1359 - 1375.
Williams, CS and Saunders, M (2006) Developing the Service Template: From measurement to agendas for improvement Service Industries Journal, 26 (5). 1 - 15.