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Marquez Reiter, R (2013) The dynamics of complaining in a Latin American for-profit commercial setting Journal of Pragmatics, 51. pp. 231-247. ISSN 0378-2166

Orthaber, S and Marquez Reiter, R (2011) ‘‘Talk to the hand’’. Complaints to a public transport company Journal of Pragmatics, 43 (15). 3860 - 3876. ISSN 0378-2166

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