Items where Author is "Zeglat, D"
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Number of items: 3.
Book Section
Lockwood, A, Zeglat, D and Ekinci, Y (2008) Service quality and business performance In: Handbook of Hospitality Marketing Management. Butterworth Heinemann, Oxford. ISBN 0080450806
Conference or Workshop Item
Lockwood, AJ, Zeglat, D and Ekinci, Y An Investigation of the Relationship between Service Quality and Profitability in the UK Hotel Industry In: 3rd International Conference on Services Management, 2008-05-09 - 2008-05-10, Penn State University, State College PA, USA.
Thesis
Zeglat, D, Ekinci, Y, Lockwood, AJ and Li, G An Investigation of the Relationship between Service Quality and Profitability in the UK Budget Hotel Industry UNSPECIFIED thesis, University of Surrey.