Items where Author is "Williams, CS"
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Williams, CS and Saunders, M (2006) Developing the Service Template: From measurement to agendas for improvement Service Industries Journal, 26 (5). 1 - 15.
Saunders, M and Williams, CS (2005) From evaluation towards an agenda for quality improvement: The development and application of the Template Process Active Learning in Higher Education, 6 (1). 60 - 72.
Williams, CS and Saunders, M (2008) Improving Service Quality in the New Public Sector In: The Routledge Nonprofit Marketing Companion. Routledge, London, 389 - 402. ISBN 0415417279