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Items where Author is "Sosa Varela, J"

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Sosa Varela, Juan Carlos, Svensson, Goran, Brambilla, Flavio and Giraldo, Mario "Perceived Justice and Emotions in a Negative Service Encounter: A Latin American Perspective" In: AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old, May 15-18 2013, Monterrey, CA. USA.

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