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Items where Author is "Ponsignon, F"

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Ponsignon, F, Klaus, P and Maull, RS (2015) Experience co-creation in financial services: an empirical exploration JOURNAL OF SERVICE MANAGEMENT, 26 (2). pp. 295-320.

Ponsignon, F, Maull, RS and Smart, PA (2014) Four archetypes of process improvement: a Q-methodological study INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 52 (15). pp. 4507-4525.

Ponsignon, F, Smart, PA and Maull, RS (2012) Process design principles in service firms: Universal or context dependent? A literature review and new research directions TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 23 (11-12). pp. 1273-1296.

Ponsignon, F, Smart, PA and Maull, RS (2011) Service delivery system design: characteristics and contingencies INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 31 (3). pp. 324-349.

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