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Items where Author is "Ottenbacher, M"

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Ottenbacher, M, Shaw, V and Lockwood, A (2006) An investigation of the factors affecting innovation performance in chain and independent hotels Journal of Quality Assurance in Hospitality and Tourism, 6 (3-4). pp. 113-128.

Ottenbacher, M, Gnoth, J and Jones, P (2006) Identifying determinants of success in development of new high-contact services - Insights from the hospitality industry INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 17 (3-4). pp. 344-363.

Lockwood, AJ and Ottenbacher, M (2005) The Development Process For Hospitality Innovations Hospitality Review.

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