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Items where Author is "Orthaber, S"

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Article

Marquez Reiter, R. and Orthaber, S. (2018) Exploring the moral compass: denunciations in a Facebook carpool group Internet Pragmatics, 1 (2). pp. 241-270.

Orthaber, Sara and Marquez Reiter, Rosina (2016) When routine calls for information become interpersonally sensitive Pragmatics and Society, 7 (4). pp. 638-663.

Orthaber, S and Marquez Reiter, R (2011) ‘‘Talk to the hand’’. Complaints to a public transport company Journal of Pragmatics, 43 (15). pp. 3860-3876.

Book Section

Orthaber, Sara and Márquez Reiter, Rosina (2015) 'Thanks for nothing': Impoliteness in service calls In: Exploring (Im)politeness in Specialized and General Corpora: Converging Methodologies and Analytic Procedures. Cambridge Scholars Publishing. ISBN 978-1-4438-7119-8

Márquez-Reiter, Rosina, Orthaber, Sara and Kádár, Dániel Z. (2015) Disattending Customer Dissatisfaction on Facebook: A Case Study of a Slovenian Public Transport Company In: International Management and Intercultural Communication. Palgrave Macmillan UK, pp. 108-126.

Orthaber, S and Marquez Reiter, R (2014) THANKS FOR NOTHING’ – IMPOLITENESS IN SERVICE CALLS In: Exploring impoliteness in specialized and generalized corpora: converging methodologies and analytic procedures. Cambridge Scholars Publishing..

Thesis

Orthaber, Sara (2017) (Im)politeness at a Slovenian call centre. Doctoral thesis, University of Surrey.

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