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Items where Author is "Maull, R"

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Baron, S, Patterson, A, Maull, Roger and Warnaby, GC (2017) Feed people first: A service ecosystem perspective on innovative food waste reduction Journal of Service Research, 21 (1). pp. 135-150.

Maull, Roger, Godsiff, Philip, Mulligan, C, Brown, Alan and Kewell, Elizabeth (2017) Distributed Ledger Technology: Applications and Implications Strategic Change, 26 (5). pp. 481-489.

Maull, RS (2017) Servitization through outcome-based contract – A systems perspective from the defence industry International Journal of Production Economics.

Maull, RS, Batista,, L, Bourlakis, M and Smart, P (2017) SI:CircE - In Search of a Circular Supply Chain Archetype – A Content-Based Systematic Literature Review Production Planning and Control.

Parry, G, Brax, S, Maull, RS and Ng, I (2016) Operationalising IoT for reverse supply: the development of Use-Visibility Measures Supply Chain Management: An International Journal, 21 (2). pp. 228-244.

Ng, I, Scharf, K, Pogrebna, G and Maull, R (2015) Contextual variety, Internet-of-Things and the choice of tailoring over platform: Mass customisation strategy in supply chain management INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, 159. pp. 76-87.

Ponsignon, F, Klaus, P and Maull, RS (2015) Experience co-creation in financial services: an empirical exploration JOURNAL OF SERVICE MANAGEMENT, 26 (2). pp. 295-320.

Maddern, H, Smart, PA, Maull, RS and Childe, S (2014) End-to-end process management: implications for theory and practice PRODUCTION PLANNING & CONTROL, 25 (16). pp. 1303-1321.

Maull, R, Smart, A and Liang, L (2014) A process model of product service supply chains PRODUCTION PLANNING & CONTROL, 25 (13-14). pp. 1091-1106.

Ponsignon, F, Maull, RS and Smart, PA (2014) Four archetypes of process improvement: a Q-methodological study INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 52 (15). pp. 4507-4525.

Maull, R, Godsiff, P and Mulligan, CEA (2014) The Impact of Datafication on Service Systems 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS). pp. 1193-1201.

Maull, R and Mulligan, CEA (2014) New Economic Models of the Digital Economy 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS). p. 1172.

Smith, L, Maull, R and Ng, ICL (2014) Servitization and operations management: a service dominant-logic approach INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 34 (2). pp. 242-269.

Andreu, L, Ng, I, Maull, R and Shadbolt, W (2012) Reducing the fear of crime in a community as a complex service system: The case of London Borough of Sutton EUROPEAN MANAGEMENT JOURNAL, 30 (5). pp. 410-417.

Ponsignon, F, Smart, PA and Maull, RS (2012) Process design principles in service firms: Universal or context dependent? A literature review and new research directions TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 23 (11-12). pp. 1273-1296.

Maull, R, Geraldi, J and Johnston, R (2012) Service Supply Chains: A Customer Perspective JOURNAL OF SUPPLY CHAIN MANAGEMENT, 48 (4). pp. 72-86.

Ng, I, Parry, G, Smith, L, Maull, R and Briscoe, G (2012) Transitioning from a goods-dominant to a service-dominant logic Visualising the value proposition of Rolls-Royce JOURNAL OF SERVICE MANAGEMENT, 23 (3). pp. 416-439.

Smith, L, Ng, I and Maull, R (2012) The three value proposition cycles of equipment-based service PRODUCTION PLANNING & CONTROL, 23 (7). pp. 553-570.

Ponsignon, F, Smart, PA and Maull, RS (2011) Service delivery system design: characteristics and contingencies INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 31 (3). pp. 324-349.

Ng, ICL, Maull, R and Yip, N (2009) Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry EUROPEAN MANAGEMENT JOURNAL, 27 (6). pp. 377-387.

Smart, PA, Maddern, H and Maull, RS (2009) Understanding Business Process Management: Implications for Theory and Practice BRITISH JOURNAL OF MANAGEMENT, 20 (4). pp. 491-507.

Ng, ICL and Maull, R (2009) Embedding the New Discipline of Service Science: A Service Science Research Agenda PROCEEDINGS OF 2009 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATION, LOGISTICS AND INFORMATICS. pp. 68-73.

Maull, RS, Smart, PA, Harris, A and Karasneh, AA-F (2009) An evaluation of 'fast track' in AE: a discrete event simulation approach SERVICE INDUSTRIES JOURNAL, 29 (7), PII 912443. pp. 923-941.

Kumar, V, Smart, PA, Maddern, H and Maull, RS (2008) Alternative perspectives on service quality and customer satisfaction: the role of BPM INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 19 (2). pp. 176-187.

Batista, L, Smart, A and Maull, R (2008) The systemic perspective of service processes: underlying theory, architecture and approach PRODUCTION PLANNING & CONTROL, 19 (5). pp. 535-544.

Maddern, H, Maull, R and Smart, A (2007) Customer satisfaction and service quality in UK financial services INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 27 (9). pp. 999-1019.

Singh, RK, Choudhury, AK, Tiwari, MK and Maull, RS (2006) An integrated fuzzy-based decision support system for the selection of lean tools: a case study from the steel industry PROCEEDINGS OF THE INSTITUTION OF MECHANICAL ENGINEERS PART B-JOURNAL OF ENGINEERING MANUFACTURE, 220 (10). pp. 1735-1749.

Smart, PA, Maull, RS, Childe, SJ and Radnor, ZJ (2004) Capitalizing on thematic initiatives: a framework for process-based change in SMEs PRODUCTION PLANNING & CONTROL, 15 (1). pp. 2-12.

Bales, RR, Maull, RS and Radnor, Z (2004) The development of supply chain management within the aerospace manufacturing sector Supply Chain Management, 9 (3-4). pp. 250-255.

Maull, RS, Tranfield, DR and Maull, W (2003) Factors characterising the maturity of BPR programmes International Journal of Operations & Production Management, 23 (5-6). pp. 596-624.

Smart, PA, Maull, RS, Radnor, ZJ and Housel, TJ (2003) An approach for identifying value in business processes. J. Knowledge Management, 7, 4. pp. 49-61.

Williams, T, Maull, R and Ellis, B (2002) Demand chain management theory: constraints and development from global aerospace supply webs JOURNAL OF OPERATIONS MANAGEMENT, 20 (6), PII S0272-. pp. 691-706.

Nash, Z, Childe, S and Maull, R (2001) Factors affecting the implementation of process based change INTERNATIONAL JOURNAL OF TECHNOLOGY MANAGEMENT, 22 (1-3). pp. 55-72.

Maull, R, Brown, P and Cliffe, R (2001) Organisational culture and quality improvement INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 21 (3). pp. 302-326.

Book Section

Ng, I, Maull, RS and Smith, L (2011) Embedding the New Discipline of Service Science. In: The Science of Service Systems. Service Science . Springer, pp. 13-35. ISBN 978-1-4419-8269-8

Conference or Workshop Item

Maull, R, Godsiff, P and Mulligan, C (2015) Preparing for the future - how managers perceive, interpret and assess the impact of digital technologies for business In: 48th Annual Hawaii International Conference on System Sciences (HICSS), 2015-01-05 - 2015-01-08, Kauai, HI.

Maull, RS, Mulligan, C and Godsiff, P (2015) Introduction to New Economic Models of the Digital Economy Minitrack.

Maull, RS, Godsiff, P and Mulligan, C (2015) Transitioning to the Pull Economy: The Case of the UK Railways.

Maull, RS, Godsiff, P and Ng, I (2013) A Systems Model of a Service Organization.

Maull, R, Maull, W and James, P (2009) What is a Service: The Case of International Linen Service In: 3rd International Conference on Operations and Supply Chain Management, 2009-07-28 - 2009-08-05, Wuhan, PEOPLES R CHINA.

Kumar, V, Maull, RS, Smart, PA and Tiwari, MK (2006) Artificial Immune System (AIS) based information system to solve scheduling problem in leagile driven steel industries In: 1st International Conference on Digital Information Management, 2006-12-06 - 2006-12-08, Bangalore, INDIA.

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