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Items where Author is "Maddern, H"

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Article

Maddern, H, Smart, PA, Maull, RS and Childe, S (2014) End-to-end process management: implications for theory and practice PRODUCTION PLANNING & CONTROL, 25 (16). pp. 1303-1321.

Smart, PA, Maddern, H and Maull, RS (2009) Understanding Business Process Management: Implications for Theory and Practice BRITISH JOURNAL OF MANAGEMENT, 20 (4). pp. 491-507.

Kumar, V, Smart, PA, Maddern, H and Maull, RS (2008) Alternative perspectives on service quality and customer satisfaction: the role of BPM INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 19 (2). pp. 176-187.

Maddern, H, Maull, R and Smart, A (2007) Customer satisfaction and service quality in UK financial services INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 27 (9). pp. 999-1019.

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