University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Items where Author is "Maddern, H"

Up a level
Export as [feed] RSS 1.0 [feed] RSS 2.0
Group by: Item Type | No Grouping
Jump to: Article
Number of items: 4.


Maddern, H, Smart, PA, Maull, RS and Childe, S (2014) End-to-end process management: implications for theory and practice PRODUCTION PLANNING & CONTROL, 25 (16). pp. 1303-1321.

Smart, PA, Maddern, H and Maull, RS (2009) Understanding Business Process Management: Implications for Theory and Practice BRITISH JOURNAL OF MANAGEMENT, 20 (4). pp. 491-507.

Kumar, V, Smart, PA, Maddern, H and Maull, RS (2008) Alternative perspectives on service quality and customer satisfaction: the role of BPM INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 19 (2). pp. 176-187.

Maddern, H, Maull, R and Smart, A (2007) Customer satisfaction and service quality in UK financial services INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, 27 (9). pp. 999-1019.

This list was generated on Wed May 23 23:36:43 2018 UTC.

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800