Items where Author is "Lockwood, A"
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Adcroft, A and Lockwood, A (2010) Enhancing the scholarship of teaching and learning: an organic approach TEACHING IN HIGHER EDUCATION, 15 (5). 479 - 491. ISSN 1356-2517
Lockwood, A (2008) The Impact of Frontline Employee Empowerment on Service Quality In Jordanian Restaurant Industry UNSPECIFIED thesis, University of Surrey.
Ottenbacher, M, Shaw, V and Lockwood, A (2006) An investigation of the factors affecting innovation performance in chain and independent hotels Journal of Quality Assurance in Hospitality and Tourism, 6 (3-4). 113 - 128. ISSN 1528-008X
Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives In: 25th Annual British Academy of Management Conference, 2011-09-13 - 2011-09-15, Aston Business School, Birmingham, UK.
Al-Sabbahy, H, Alotaibi, E and Lockwood, A Interaction Quality in Service Encounter: Scale Development and Validation In: ICHRIE Annual Conference, 2011-07-27 - 2011-07-30, Denver, Colorado.