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Items where Author is "Lockwood, A"

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Number of items: 79.

Article

Lockwood, Andrew, Rashid Radha, J and Nolan, E (2016) The Influence of Guests’ Social Interaction on the Hostel Experience: A Conceptual Framework Sains Humanika, 8 (4-2). pp. 73-76.

Lockwood, Andrew, Skokic, Vlatka and Rienties, B (2016) Transnational tourism education and student approaches to learning: is there a mismatch? Journal of Teaching in Travel & Tourism, 16 (4). pp. 273-295.

Park, S, Yaduma, N, Lockwood, AJ and Williams, A (2016) Demand Fluctuations, Labour Flexibility and Productivity Annals of Tourism Research, 59. pp. 93-112.

Yaduma, N, Williams, A, Lockwood, A and Park, S (2015) Performance, labour flexibility and migrant workers in hotels: An establishment and departmental level analysis International Journal of Hospitality Management, 50. pp. 94-104.

Yang, W, Guan, Y, Lai, X, She, Z and Lockwood, AJ (2015) Career adaptability and perceived overqualification: Testing a dual-path model among Chinese human resource management professionals Journal of Vocational Behavior, 90. pp. 154-162.

Rashid-Radha, J, Lockwood, AJ and Nolan-Davis, E (2015) Examining the impact of customer-to-customer interaction on service experiences: a pilot study Malaysian Management Journal, 19 (2015). pp. 77-86.

Lockwood, AJ and Zainol, N (2014) Critical Failure Factors: Perspectives from Resort Hotel Customers Tourism Development Journal, 11-12 (1). pp. 28-39.

Lockwood, AJ and Zainol, NA (2014) Understanding Service Experience: A Critical Incident Technique Approach Academic Research International, 5 (4), 1.

Lockwood, AJ, Li, O, Buhalis, D and Gray, DE (2013) Learning about managing the business in the hospitality industry Human Resource Development Quarterly.

Adcroft, A and Lockwood, A (2010) Enhancing the scholarship of teaching and learning: an organic approach TEACHING IN HIGHER EDUCATION, 15 (5), PII 92. pp. 479-491.

Zainol, NA, Lockwood, A and Kutsch, E (2010) Relating the zone of tolerance to service failure in the hospitality industry Journal of Travel and Tourism Marketing, 27 (3). pp. 324-333.

Al-Sabbahy, H, Alotaibi, E and Lockwood, A (2009) Beyond service quality: getting closer to the customer The Hospitality Review, 11 (1). pp. 49-54.

Rousaki, B, Lockwood, A and Roper, A (2009) Gaining Experience of Continuous Improvement: a practice approach studying hospitality organisations 27th EuroCHRIE Conference.

Jones, Peter and Lockwood, Andrew (2008) Researching Hospitality Management: It’s OK to use the ‘m’ word Hospitality Review, 10 (3). pp. 26-31.

Lockwood, A, Alsini, I, Al-Sabbahy, H and Thozhur, H (2008) Expatriate hospitality workers in the Arab Gulf countries Hospitality Review, 10 (1). pp. 27-34.

Lockwood, A and Amenumey, E (2008) Psychological climate and psychological empowerment: an exploration in a luxury UK hotel group Tourism and Hospitality Research, 8 (4). pp. 265-281.

Ottenbacher, M, Shaw, V and Lockwood, A (2006) An investigation of the factors affecting innovation performance in chain and independent hotels Journal of Quality Assurance in Hospitality and Tourism, 6 (3-4). pp. 113-128.

Rousaki, B and Lockwood, A (2006) Leading and managing best practices: a challenge for hospitality managers Hospitality Review, 8 (4). pp. 43-49.

Lockwood, AJ and Ottenbacher, M (2005) The Development Process For Hospitality Innovations Hospitality Review.

Sigala, M, Airey, D, Jones, PLM and Lockwood, A (2005) Productivity in hotels: A stepwise data envelopment analysis of hotels' rooms division processes Service Industries Journal, 25 (1). pp. 61-81.

Lockwood, AJ, Jones, P and Sigala, M (2005) Productivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels’ Rooms Division Processes Service Industries Journal, 25 (1). pp. 63-86.

Sigala, M, Airey, D, Jones, P and Lockwood, A (2004) ICT paradox lost? A stepwise DEA methodology to evaluate technology investments in tourism settings Journal of Travel Research, 43 (2). pp. 180-192.

Lockwood, AJ and Deng, N (2004) Can service recovery help when service failures occur? Journal of Hospitality and Tourism Management, 11 (2).

Lockwood, AJ, Jones, P, Airey, D and Sigala, M (2004) ICT paradox lost? A stepwise DEA methodology Journal of Travel Research, 43. pp. 180-192.

Lockwood, AJ, Jones, P and Bowen, A (2004) UK Hospitality and Tourism SMEs: Differentiation by Size, Location, and Owner Style Tourism Hospitality Planning & Development, 1 (1). pp. 7-11.

Sigala, M, Airey, D, Jones, PLM and Lockwood, A (2001) Multimedia Use in the UK Tourism and Hospitality Sector: Training on Skills and Competencies Information Technology and Tourism, 4 (1). pp. 31-39.

Jones, PLM, Sigala, M and Lockwood, A (2001) Stratetic Implementation and IT: Gaining Competitive Advantage from the Hotel Reservations Process International Journal of Contemporary Hospitality Management, 13 (7). pp. 364-371.

Lockwood, AJ, Jones, P and Bowen, A Small business success Hospitality Review, 6 (2). pp. 42-48.

Book Section

Lockwood, A and Jones, P (2008) From the Bottom Up: Operations Management in the Hospitality Industry In: The SAGE Handbook of Hospitality Management. Sage. ISBN 1412900255

Lockwood, A (2008) Operational Performance In: Handbook of Hospitality Operations and IT. Butterworth Heinemann, Oxford. ISBN 0750687533

Lockwood, A, Zeglat, D and Ekinci, Y (2008) Service quality and business performance In: Handbook of Hospitality Marketing Management. Butterworth Heinemann, Oxford. ISBN 0080450806

Airey, DW, Sigala, M, Jones, P and Lockwood, A (2001) Investigating the Effect of Multimedia Technologies on Employment Patterns in the UK Tourism and Hospitality Industry In: ICT in Tourism 2001. Springer-Verlag, Vienna, pp. 205-215.

Conference or Workshop Item

Lockwood, AJ, Murray, P and Skokic, V (2015) Towards an Emergent Theory of the Measurement-Performance Link In: BAM 2015 : The Value of Pluralism in Advancing Management Research, Education and Practice, 2015-09-08 - 2015-09-10, University of Portsmouth.

Nunthapirat, D, Lockwood, A, Stangl, B and Al-Sabbahy, H (2014) Examining Online Brand Image Dimensions from Hotel Managers and Customer Perspectives in Relation to Herzberg's Two-Factor Theory In: ENTER, 2014-01-21 - 2014-01-24, Dublin, Ireland.

Lockwood, AJ, Al-Sabbahy, H, Al-Sabi, S and Odeh, K (2012) PSYCHOLOGICAL EMPOWERMENT IN THE JORDANIAN HOSPITALITY INDUSTRY: DOES THE CONTEXT MATTER? In: EuroChrie Conference 2012 - Hospitality for a Better World, 2012-10-25 - 2012-10-28, Ecole hôtelière de Lausanne.

Lockwood, AJ, Alotaibi, E and Al-Sabbahy, H (2010) Passion For Hospitality Or Passion In Hospitality?! Customer-Employee Congruence In Hospitality Service Encounters In: EUROCHRIE Amsterdam 2010 A Passion for Hospitality, 2010-10-25 - 2010-10-28, Amsterdam, Netherlands.

Lockwood, AJ, Alsini, I and Al-Sabbahy, H (2010) The antecedents of employee service in the hotel industry: a service orientation perspective In: SERVSIG 2010 American Marketing Association, 2010-06-17 - 2010-06-19, Porto, Portugal.

Lockwood, AJ, Al-Sabi, S and Al-Sabbahy, H (2010) The effect of empowerment on the service recovery performance of customer contact employees In: CHME 19th Annual Research Conference, 2010-05-05 - 2010-05-07, Horsley Towers, Surrey, UK.

Lockwood, AJ and Al-Ababneh, M (2010) An Exploration of the Effects of Total Quality Management Implementation on Organisational Creativity in the Hotel Industry In: CHME 19th Annual Research Conference, 2010-05-05 - 2010-05-07, Horsley Towers, Horsley, Surrey. (Unpublished)

Lockwood, AJ, Al-Sabbahy, H and Thozhur, S (2008) An exploratory study: the relationships between individual and organisational service orientation in the hotel industry In: American Marketing Association SERVSIG International Research Conference, 2008-06-05 - 2008-06-07, Liverpool Management School, UK.

Rousaki, B, Lockwood, A and Roper, A (2008) Practicing Continuous Improvement: a strategy-as-practice perspective

Lockwood, AJ, Alsini, IM, Al-Sabbahy, H and Thozhur, S (2007) Saudi-isation in the hotel industry: opportunity or challenge In: 25th Anniversary EuroCHRIE conference, 2007-10-25 - 2007-10-27, Leeds, UK.

Li, L, Buhalis, D, Lockwood, A and Benzine, K (2007) The use of e-Learning in training in the UK hospitality industry: An exploratory study In: 6th European Conference on e-Learning (ECEL 2007), 2007-10-04 - 2007-10-05, Copenhagen Business Sch, Copenhagen, DENMARK.

Rousaki, B, Lockwood, A and Roper, A (2007) Exploring the implementation of best practice: a processual perspective In: ISBE, ? - ?, Glasgow, UK.

Rousaki, B, Lockwood, A and Hwang, J (2006) The social construction of best practice adoption: preliminary data from the hospitality industry In: 24th EuroCHRIE Congress, ? - ?, Thessaloniki, Greece.

Rousaki, B, Lockwood, A and Hwang, J (2005) Introducing change through best practice adoption in hospitality SMEs In: 23rd EuroCHRIE Conference, ? - ?, Paris, France.

Jones, PLM, Lockwood, A and Bowen, A (2004) Best practice in UK hospitality and tourism SMEs: the implications of size, location and ownership style In: The International Council for Small Business (ICSB) 49th World Conference, 2004-06-20 - 2004-06-23, Johannesburg, South Africa.

Sigala, M, Airey, D, Jones, P and Lockwood, A (2001) The Effect of Multimedia Technologies on Employment Patterns in Small and Medium Tourism and Hospitality Enterprises in UK In: Information Communication Technologies in Tourism (ENTER), 2001-04-24 - 2001, Montreal, Canada.

Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: Service Orientation and Organisational Justice Perspectives In: 25th Annual British Academy of Management Conference, 2011-09-13 - 2011-09-15, Aston Business School, Birmingham, UK.

Al-Sabbahy, H, Alotaibi, E and Lockwood, A Interaction Quality in Service Encounter: Scale Development and Validation In: ICHRIE Annual Conference, 2011-07-27 - 2011-07-30, Denver, Colorado.

Lockwood, AJ, Zeglat, D and Ekinci, Y An Investigation of the Relationship between Service Quality and Profitability in the UK Hotel Industry In: 3rd International Conference on Services Management, 2008-05-09 - 2008-05-10, Penn State University, State College PA, USA.

Lockwood, AJ and Zainol, N Relating the Zone of Tolerance to Service Failure in the Hospitality Industry In: CHME International Hospitality Tourism and Leisure Research Conference 2008, 2008-05-14 - 2008-05-16, University of Strathclyde, Glasgow, UK.

Lockwood, AJ The influence of managerial leadership style on employee job satisfaction in Jordanian resort hotels In: 28th EuroCHRIE Annual Research Conference, 2010-10-25 - 2010-10-28, Amsterdam.

Al-Sabbahy, H, Alsini, I and Lockwood, A The Antecedents of Employee Service Quality in the Hospitality Industry: A Conceptual Study In: 9th APacCHRIE Conference, 2011-06-02 - 2011-06-05, Hong Kong.

Nunthapirat, D, Lockwood, A, Stangl, B and Al-Sabbahy, H An Examination of the Factor Influencing Customer's Perceptions of Hotel Online Brand Image In: Council for Hospitality Management Education's (CHME), 2013-05-16 - 2013-05-17, Queen Margaret University, Edinburgh, UK.

Lockwood, AJ, Stangl, B, Nunthapirat, D and Al-Sabbahy, H An Examination of the Factor Influencing Customer's Perceptions of Hotel Online Brand Image In: CHME Annual Research Conference, 2014-05-28 - 2014-05-30, University of Derby, Buxton.

Lockwood, AJ, Stangl, B, Nunthapirat, D and Al-Sabbahy, H Examining Online Brand Image Dimensions from Hotel Managers and Customer Perspectives in Relation to Herzberg's Two-Factor Theory In: ENTER 2014, 2104-01-21 - 2104-01-24, Dublin, Ireland.

Lockwood, AJ, Amenumey, E and Thozhur, S Exploring Psychological Empowerment Among Staff in a Small Luxury Hotel Group in The UK In: CHME International Research Conference, 2007-05-09 - 2007-05-11, Oxford, UK.

Lockwood, AJ, Pyun, KH and Willis, A Exploring the servicescape and its dimensions in the hotel industry context In: CHME International Research Conference, 2007-05-09 - 2007-05-11, Oxford, UK.

Lockwood, AJ, Rousaki, B and Roper, A Gaining Experience of Continuous Improvement: a practice approach studying hospitality organisations In: EuroCHRIE, 2009-10-22 - 2009-10-24, Helsinki, Finland.

Lockwood, AJ and Zainol, N Identifying quality improvement points: A critical incident study of failures in resort hotels In: 16th International Annual EurOMA Conference Implementation - realizing Operations Management knowledge, 2009-06-14 - 2009-06-17, Göteborg, Sweden.

Airey, DW, Sigala, M, Jones, P and Lockwood, A Investigating the Effect of Multimedia Technologies on Employment Patterns in UK Tourism and Hospitality Industry In: ENTER 2001: Across the Cs: Commerce, Convergence, Communication and Change, International Federation of Information Technologies in Tourism, 2001 - 2001, Montreal, Canada.

Lockwood, AJ Invited Presentation: Higher Education and Further Education Working Together In: PACE Conference 2007: FIT 4 PACE, 2007-02-22 - 2007-02-23, Hilton, Coventry, UK.

Lockwood, AJ, Rousaki, B and Roper, A Practicing continuous improvement: a strategy-as-practice perspective In: British Academy of Management, 2008-09-09 - 2008-09-11, Majestic Hotel, Harrogate, UK.

Lockwood, AJ and Amenumey, E Psychological climate and psychological empowerment: an exploration in a luxury UK hotel group In: CHME International Hospitality Tourism and Leisure Research Conference 2008, 2008-05-14 - 2008-05-16, University of Strathclyde, Glasgow, UK.

Jones, PLM, Lockwood, A and Bowen, A Tourism and Hospitality SMEs: Disseminating Best Practice in the Knowledge Based Economy In: ISBA, 2004-11-12 - 2004-11-14, University of Surrey, Guildford, UK.

Jones, PLM, Lockwood, A and Bowen, A The UK's Industry Forum Adaptation Programme in Tourism and Hospitality: a collaboration between government, industry and academia In: CAUTHE, 2004-02-11 - 2004-02-13, Brisbane, Australia.

Lockwood, AJ, Li, L, Buhalis, D and Benzine, K The Use of eLearning in Training in the UK Hospitality Industry: An Exploratory Study In: ECEL 2007: The 6th European Conference on e-Learning, 2007-10-04 - 2007-10-05, Copenhagen Business School, Copenhagen, Denmark.

Lockwood, AJ, Nolan, E and Rashid Radha, J Using Critical Incident Technique (CIT) to Explore How Hostel Design Influences Guest Interactions and Service Experience In: CHME Annual Research Conference, 2104-05-28 - 2014-05-30, University of Derby, Buxton.

Lockwood, AJ and Jones, P Variety and contingency in the hospitality industry In: 3rd Annual Conference on Tourism and Hospitality Research in Ireland: Working Together, 2007-06-12 - 2007-06-13, Dundalk, Ireland.

Lockwood, AJ and Fawcett, L Why can’t accounts be fun? In: 3rd Annual Conference on Tourism and Hospitality Research in Ireland: Working Together, 2007-06-12 - 2007-06-13, Dundalk, Ireland.

Book

Davis, B, Yasoshima, J, Lockwood, AJ, Alcott, PA and Pantelidis, I (2012) GESTAO DE ALIMENTOS E BEBIDAS - Edicao Compacta UNSPECIFIED. ISBN 8535245510

Lockwood, AJ, Davis, B, Alcott, PA and Pantelidis, I (2012) Food and Beverage Management Fifth Edition UNSPECIFIED. ISBN 978-0-08-096670-0

Lockwood, A, Alcott, P, Pantelidis, I and Davis, B (2008) Food and Beverage Management 4th Edition Elsevier. ISBN 0750667303

Lockwood, AJ and Thozhur, S (2006) Hospitality Operating Systems – a customised text Thomson Publishing, London.

Lockwood, AJ, Jones, P and Mogendorff, D (2006) Hospitality Operations Management – a customised text Thomson Publishing, London.

Bowen, A, Jones, P and Lockwood, A (2003) Best Practice in Tourism, Hospitality and Leisure Threshold Press, Newbury. ISBN 1903152119

Jones, P, Ball, S, Lockwood, A and Kirk, D (2003) Hospitality operations: a systems approach Thomson Learning Emea. ISBN 0826448267

Thesis

Zeglat, D, Ekinci, Y, Lockwood, AJ and Li, G An Investigation of the Relationship between Service Quality and Profitability in the UK Budget Hotel Industry UNSPECIFIED thesis, University of Surrey.

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