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Items where Author is "Giraldo, M"

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Conference or Workshop Item

Sosa Varela, Juan Carlos, Svensson, Goran, Brambilla, Flavio and Giraldo, Mario "Perceived Justice and Emotions in a Negative Service Encounter: A Latin American Perspective" In: AMS 42nd Anniversary Conference 2013: Ideas in Marketing: Finding the New and Polishing the Old, May 15-18 2013, Monterrey, CA. USA.

Halliday, Sue and Giraldo, Mario A Practice Oriented Approach to Understanding Value Co-Creation at Service Encounters In: Naples Forum on Service 2013, June 18-21, 2013, Capri, Italy.

Giraldo, Mario and Halliday, Sue "Transformative Service Encounters: Exploring Service Co-Creation Systems" In: AMA SERVSIG International Service Research Conference 2012, June 7-9 2012, Helsinki, Finland.

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