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Items where Author is "Eccles, G"

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Desombre, TR and Eccles, G (1998) Improving service quality in NHS Trust hospitals: lessons from the hotel sector International Journal of Health Care Quality Assurance, 11 (1). pp. 21-26.


Eccles, Gavin. (1997) A study of the managerial interventions in maintaining service standards in unit hotel operations. Doctoral thesis, University of Surrey (United Kingdom)..

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