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Items where Author is "Alotaibi, E"

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Al-Sabbahy, H, Alotaibi, E and Lockwood, A (2009) Beyond service quality: getting closer to the customer The Hospitality Review, 11 (1). pp. 49-54.

Conference or Workshop Item

Lockwood, AJ, Alotaibi, E and Al-Sabbahy, H (2010) Passion For Hospitality Or Passion In Hospitality?! Customer-Employee Congruence In Hospitality Service Encounters In: EUROCHRIE Amsterdam 2010 A Passion for Hospitality, 2010-10-25 - 2010-10-28, Amsterdam, Netherlands.

Al-Sabbahy, H, Alotaibi, E and Lockwood, A Interaction Quality in Service Encounter: Scale Development and Validation In: ICHRIE Annual Conference, 2011-07-27 - 2011-07-30, Denver, Colorado.


Alotaibi, Eid (2011) An examination of interaction quality in service encounters in the hotel industry: a customer perspective Doctoral thesis, University of Surrey.

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