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Items where Author is "Al-Sabi, S"

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Lockwood, AJ, Al-Sabbahy, H, Al-Sabi, S and Odeh, K (2012) PSYCHOLOGICAL EMPOWERMENT IN THE JORDANIAN HOSPITALITY INDUSTRY: DOES THE CONTEXT MATTER? In: EuroChrie Conference 2012 - Hospitality for a Better World, 2012-10-25 - 2012-10-28, Ecole hôtelière de Lausanne.

Lockwood, AJ, Al-Sabi, S and Al-Sabbahy, H (2010) The effect of empowerment on the service recovery performance of customer contact employees In: CHME 19th Annual Research Conference, 2010-05-05 - 2010-05-07, Horsley Towers, Surrey, UK.


Al-Sabi, Samer M. (2011) The Effect of Empowerment on the Service Recovery Performance of Front Office Agents in Five Star Hotels in Jordan Doctoral thesis, University of Surrey.

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