University of Surrey

Test tubes in the lab Research in the ATI Dance Research

Waiting time in two-sided platforms: The case of the airport industry

Tavalaei, Mahdi (2020) Waiting time in two-sided platforms: The case of the airport industry Technological Forecasting and Social Change, 159, 120181.

[img] Text
Tavalaei2020TFSC.pdf - Version of Record
Restricted to Repository staff only

Download (489kB)


This paper investigates the concept of manipulating waiting time in airports, an interesting but relatively unexplored example of the two-sided platform. In this context, “waiting time” refers to the time that users (i.e., airlines/passengers) must spend within/dealing with a platform (i.e., the airport) before accomplishing their goal (i.e., boarding). Even if users on one side dislike waiting time, many two-sided platforms have an incentive not to minimize it in certain situations in order to gain more revenues from users on the other side (i.e. in-terminal concessionaires), who may benefit from waiting time. I argue that passengers’ waiting time before being able to board their flights—that is, airside waiting time—tends to increase when management of the commercial side is outsourced. This effect will be reinforced when the commercial side, rather than the airside, is the more prominent source of revenue generation. Further, I find that concentration of concessionaires on the commercial side positively moderates the waiting time. Overall, this paper contributes to the emerging studies on nonpricing strategies in two-sided platforms.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Date : 10 July 2020
DOI : 10.1016/j.techfore.2020.120181
Copyright Disclaimer : © 2020 Elsevier Inc. All rights reserved.
Additional Information : Metadata OK
Depositing User : James Marshall
Date Deposited : 13 Jul 2020 08:28
Last Modified : 02 Sep 2020 15:38

Actions (login required)

View Item View Item


Downloads per month over past year

Information about this web site

© The University of Surrey, Guildford, Surrey, GU2 7XH, United Kingdom.
+44 (0)1483 300800