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Does process reengineering and digitalization eliminate corruption? Examining 'paperless' vehicle clearance at Ghana's port

Addo, Atta and Senyo, PK (2020) Does process reengineering and digitalization eliminate corruption? Examining 'paperless' vehicle clearance at Ghana's port In: 28th European Conference on Information Systems (ECIS), 15-17 Jun 2020, Mogador Palace AGDAL, Marrakech, Morocco (actually changed to a 'virtual' online conference due to the CoVid-19 pandemic).

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Abstract

Corruption occurs globally but is noted as a bottleneck to socioeconomic development in many developing countries. Reengineering of business processes, alongside digitalization, occurs in various developing countries as part of efforts to improve organizational processes and to help in the fight against corruption. But while such initiatives have been associated with some improvements, they have questionable results in the overall control of corruption. Nonetheless, it remains unclear how and why in developing countries corruption persists in spite of reengineered business processes and digitalization. Through an exploratory case of a reengineered digitalized vehicle import clearance process at Ghana’s ports (dubbed by the government as ‘paperless’), we inductively trace complex interdependencies in the situated sociotechnical work system involving information systems, processes, individuals and organizations as well as associated corrupt practices. Our analysis reveals a complex network of cross-cutting interactions, actors and interests underpinning corruption, as well as the creation of new corruption opportunities where digitalization had disrupted old ones. We discuss the implications of our findings and derive explanatory propositions to guide further research.

Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
NameEmailORCID
Addo, Attaa.addo@surrey.ac.uk
Senyo, PK
Date : 2020
Copyright Disclaimer : ECIS2020 © Copyright 2020
Uncontrolled Keywords : Corruption; Business process reengineering; Information systems; Digitalization; Developing countries; Paperless port; Digital business ecosystem
Related URLs :
Depositing User : Clive Harris
Date Deposited : 16 Jun 2020 16:47
Last Modified : 16 Jun 2020 16:47
URI: http://epubs.surrey.ac.uk/id/eprint/858000

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