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Building the sociomateriality of food service

Tuomi, Aarni and Tussyadiah, Iis (2020) Building the sociomateriality of food service International Journal of Hospitality Management, 89, 102553.

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Abstract

Global megatrends such as urbanization, climate change and resource scarcity, shift in political and economic power, demographic change, and increasingly disruptive technological breakthroughs are transforming the conventional socio-technical system of food service. This study identifies and discusses key changes already impacting the service concept of food service, with particular focus on service interaction, its structure, and setting. Adopting a LEGO® Serious Play® approach, this study brings together diverse stakeholders to construct and discuss the current state of and future vision for the sector. Findings illustrate how the relative importance of social (i.e., customers, employees) and material (i.e., technology) actors in food service production and delivery is shifting, and will continue to shift, in the coming decades. The study proposes a framework of the new-formed sociomateriality of food service, discusses its theoretical and managerial implications, and finally puts forward a rich agenda for future research.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Tuomi, Aarni
Tussyadiah, Iisi.tussyadiah@surrey.ac.uk
Date : 26 May 2020
Funders : ESRC, SeNSS
DOI : 10.1016/j.ijhm.2020.102553
Grant Title : Engagement Business Boost Fund
Copyright Disclaimer : © 2020 Elsevier Ltd. All rights reserved.
Uncontrolled Keywords : Sociomateriality; Food service; LEGO® Serious Play®; Future workshop; Service concept; Service encounter; Service sequence; Servicescape;
Depositing User : James Marshall
Date Deposited : 02 Jun 2020 08:54
Last Modified : 02 Jun 2020 08:54
URI: http://epubs.surrey.ac.uk/id/eprint/857033

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