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Mastering the complementarity between marketing mix, brand management, customer relationship management capabilities to enhance new product performance

O'Cass, Aron and Heirati, Nima (2015) Mastering the complementarity between marketing mix, brand management, customer relationship management capabilities to enhance new product performance Journal of Business and Industrial Marketing.

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Abstract

Purpose: This study addresses the extent that the deployment of and complementarity between marketing mix, brand management, and customer relationship management capabilities provide firms the capacity to transform their market knowledge into effective responsive actions that help to achieve new product success. Methodology: A questionnaire was used as the primary means of data collection. Data from 160 large B2B firms across a variety of industries in Iran were analyzed using partial least squares regression to test the hypothesized paths. Findings: The results show that (a) market-oriented firms are better at deploying marketing mix, brand management, and customer relationship management capabilities, and these capabilities help to drive new product performance and (b) the complementarity between these marketing capabilities enhances the firm’s capacity to achieve new product success more than deploying each capability in isolation. Contributions: In contrast to many existing studies, this study is the first to examine the role of marketing mix, brand management, and customer relationship management capabilities and their complementarity as intervening mechanisms in the relationship between MO and new product performance. Further, this study extends the marketing literature by investigating the role of different forms of marketing capabilities in a complementary fashion in the context of a Middle-Eastern economy.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
NameEmailORCID
O'Cass, Aron
Heirati, Niman.heirati@surrey.ac.uk
Date : 3 February 2015
DOI : 10.1108/JBIM-07-2012-0124
Copyright Disclaimer : © Emerald Group Publishing Limited
Uncontrolled Keywords : Marketing Mix, Brand Management, Customer Relationship Management, New Product Performance, Capability, Complementarity
Depositing User : James Marshall
Date Deposited : 17 Feb 2020 14:11
Last Modified : 17 Feb 2020 14:11
URI: http://epubs.surrey.ac.uk/id/eprint/853756

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