A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism

Tussyadiah, Iis (2020) A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism Annals of Tourism Research, 81, 102883.

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Abstract

Driven by the advancements in artificial intelligence (AI) and its related technologies, the application of intelligent automation in travel and tourism is expected to increase in the future. This paper unpacks the need to shape an automated future of tourism as a social phenomenon and an economic activity, hence contributes to theory and practice by providing directions for future research in this area. Four research priorities are suggested: designing beneficial AI, facilitating adoption, assessing the impacts of intelligent automation, and creating a sustainable future with artificial intelligence. Research in these areas will allow for a systematic knowledge production that reflects a concerted effort from the scientific community to ensuring the beneficial applications of intelligent automation in tourism.

Item Type:	Article
Divisions :	Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :	Name Email ORCID Tussyadiah, Iis i.tussyadiah@surrey.ac.uk
Date :	14 February 2020
DOI :	doi.10.1016/j.annals.2020.102883
OA Location :	https://www.sciencedirect.com/science/article/pii/S016073832030027X
Copyright Disclaimer :	© 2020 Published by Elsevier Ltd
Uncontrolled Keywords :	artificial intelligence; intelligent automation; automated tourism; service robots; research agenda
Depositing User :	James Marshall
Date Deposited :	06 Feb 2020 10:10
Last Modified :	18 Feb 2020 15:39
URI:	http://epubs.surrey.ac.uk/id/eprint/853675

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