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Selling digital services abroad: How do extrinsic attributes influence foreign consumers' purchase intentions?

Vendrell-Herrero, Ferran, Gomes, Emanuel, Collinson, Simon, Parry, Glenn and Bustinza, Oscar.F. (2018) Selling digital services abroad: How do extrinsic attributes influence foreign consumers' purchase intentions? International Business Review, 27 (1). pp. 173-185.

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Abstract

This article investigates, through the country-of-origin effect and value-in-use lenses, how the implementation of digital services creates opportunities for cultural industries to expand internationally. We argue that intrinsic attributes of cultural content such as the capacity to entertain are difficult to parameterize because they are somewhat experiential and subjective. This means that extrinsic cues are essential to foreign consumers when making a decision to purchase digital services. We specifically evaluate the influence of Britishness, cultural distance, exoticness, brand image, and flag-brand congruence on the purchase intentions of consumers in foreign markets. This study employs a unique consumer dataset with information on the internationalization of British cultural digital services. The depth and breadth of the survey data collected through collaboration with a UK media industry partner with a globally recognised brand is significantly richer than data used in previous studies. In particular, the study exploits a survey with 5,200 usable data points from consumers residing in fourteen geographically dispersed countries. Findings support theoretical predictions that Britishness, cultural distance, exoticness, brand image and flag-brand congruence are positively linked to the purchasing decisions. Theoretical and managerial implications are discussed.

Item Type: Article
Divisions : Faculty of Health and Medical Sciences > School of Veterinary Medicine
Authors :
NameEmailORCID
Vendrell-Herrero, Ferran
Gomes, Emanuel
Collinson, Simon
Parry, Glenng.parry@surrey.ac.uk
Bustinza, Oscar.F.
Date : February 2018
Funders : Spanish Government, Junta de Andalucia, European Commission under the Horizon 2020- Marie Skłodowska-Curie Actions project MAKERS: Smart Manufacturing for EU Growth and Prosperity
DOI : 10.1016/j.ibusrev.2017.06.003
Copyright Disclaimer : © 2017 The Authors
Uncontrolled Keywords : Country of origin, Cultural distance, Digital services, International expansion, Purchasing intentions, Value-in-use
Depositing User : Diane Maxfield
Date Deposited : 29 Jan 2020 15:51
Last Modified : 29 Jan 2020 15:51
URI: http://epubs.surrey.ac.uk/id/eprint/853480

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