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Forgiveness in leader–member exchange relationships: Mediating and moderating mechanisms.

Radulovic, Ana B., Thomas, Geoff, Epitropaki, Olga and Legood, Alison (2019) Forgiveness in leader–member exchange relationships: Mediating and moderating mechanisms. Journal of Occupational and Organizational Psychology, 92 (3). pp. 498-534.

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Guided by the relationship science literature, we developed and tested a model of forgiveness in leader–member exchange (LMX) relationships across three independent studies. Study 1 utilized a sample of 254 employees from eight organizations located in four countries and showed that higher quality LMX led to higher job satisfaction and subjective well‐being via greater follower's forgiveness and subsequent follower's relational efforts. Building on Study 1, Study 2 (N = 95) adopted an experimental scenario design in order to examine the association between LMX and forgiveness as well as the moderating role of forgiveness climate. LMX was found to positively affect forgiveness, and forgiveness climate was found to be a significant moderator. Study 3 was a time‐lagged study that utilized a sample of 262 working professionals in the United States and provided support for our hypothesized model. Overall, our three studies cast light on forgiveness processes in LMX relationships and show that forgiveness can be used as a relationship maintenance strategy that yields positive outcomes.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
Radulovic, Ana B.
Epitropaki, Olga
Legood, Alison
Date : 15 May 2019
DOI : doi.10.1111/joop.12274
Copyright Disclaimer : ©2019 The British Psychological Society
Depositing User : James Marshall
Date Deposited : 24 Jan 2020 16:04
Last Modified : 16 May 2020 02:08

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