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Ideologies implicated in IT innovation in government: A critical discourse analysis of Mexico's international trade administration

Avgerou, Chrisanthi and Bonina, Carla (2019) Ideologies implicated in IT innovation in government: A critical discourse analysis of Mexico's international trade administration Information Systems Journal.

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Abstract

We develop a perspective of IT innovation in the public sector as a process that involves three complementary areas of ideology and concomitant dispute: first, the widespread view of e‐government as a transformative force that leads to major improvements of public sector functions for the benefit of society at large; second, ideologies concerning the substantive policies enacted by public sector organizations; and third, ideology regarding public sector modernization. Our research examines how the objectives of IT projects and their actual effects in government are influenced by such ideologies and contestations that surround them. We develop our theoretical contribution with a critical discourse analysis that traces the ideological underpinnings of two consecutive IT projects for the administration of international trade in Mexico. This analysis associates the objectives of the IT projects with the emergence and ensuing contestation in Mexican politics of two ideologies: the first ideology concerns free international trade as imperative for economic development; the second ideology concerns public sector modernization that sought to overcome historically formed dysfunctionalities of public administration bureaucracies by adopting management practices from the private sector. The analysis then identifies the effects of the ideologically shaped IT projects on two key values of public administration: efficiency and legality. The insights of this research on the role of ideology in IT innovation complement organizational perspectives of e‐government; socio‐cognitive perspectives that focus on ideas and meaning, such as technology frames and organizing visions; and perspectives that focus on politics in IT innovation.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > Surrey Business School
Authors :
NameEmailORCID
Avgerou, Chrisanthi
Bonina, Carlac.bonina@surrey.ac.uk
Date : 9 June 2019
DOI : 10.1111/isj.12245
Copyright Disclaimer : ©2019 The Authors. Information Systems Journal Published by John Wiley & Sons Ltd This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.
Uncontrolled Keywords : CDA; E‐government; Ideology; Information technology; Iinternational trade; Mexico
Depositing User : Diane Maxfield
Date Deposited : 03 Oct 2019 15:01
Last Modified : 03 Oct 2019 15:01
URI: http://epubs.surrey.ac.uk/id/eprint/852872

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