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Designing Travel Bots

Ling, Erin Chao and Tussyadiah, Iis (2019) Designing Travel Bots [Report]

HH_Designing Travel Bots 2019.pdf - Version of Record
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Hack Hospitality brought together Surrey’s research team with experts in AI and robotics, as well as thought leaders in the hospitality and travel industry to envision how to best implement chatbots for hospitality. Workshop participants engaged in insightful discussion and collaborative exercises using Personas and Scripts to codesign human-chatbot conversations and think about the benefits and challenges of implementing chatbots in the travel and hospitality industry.

Item Type: Report
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Ling, Erin
Date : 12 February 2019
Funders : Economic and Social Research Council (ESRC)
Copyright Disclaimer : This work is licensed under the Creative Commons Attribution 4.0 International License. To view a copy of this license, visit:
Depositing User : Clive Harris
Date Deposited : 29 Apr 2019 08:17
Last Modified : 02 Jul 2020 14:05

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