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ROBOTISED HOSPITALITY - Hack Hospitality - Applications and Implications of AI in Hospitality

Tuomi, Aarni and Tussyadiah, Iis (2019) ROBOTISED HOSPITALITY - Hack Hospitality - Applications and Implications of AI in Hospitality In: ROBOTISED HOSPITALITY, 2019-02-12 and 2019-02-19, London, UK.

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Abstract

The Department of Hospitality in collaboration with the Centre for Research and Enterprise (CRE) within the School of Hospitality and Tourism Management at University of Surrey kick started Hack Hospitality, a series of collaborative workshops to discuss the applications and implications of artificial intelligence (AI) and robotics in hospitality. The inaugural workshops were held in Central London on 12 February 2019 and in Guildford on 19 February 2019. Hack Hospitality brought together Surrey’s research team with experts in AI and robotics, as well as thought leaders in the hospitality and travel industry to envision the future of hospitality. Workshop participants engaged in creative thinking and collaborative exercises facilitated by LEGO® SERIOUS PLAY® method to think about how to best implement AI and robots in hospitality and how the roles of employees will be transformed as a result of increasing automation.

Item Type: Conference or Workshop Item (Conference Paper)
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
NameEmailORCID
Tuomi, Aarnia.tuomi@surrey.ac.uk
Tussyadiah, Iisi.tussyadiah@surrey.ac.uk
Date : 12 February 2019
Copyright Disclaimer : Copyright 2019 The Authors
Depositing User : Diane Maxfield
Date Deposited : 16 Apr 2019 09:10
Last Modified : 20 Aug 2019 15:31
URI: http://epubs.surrey.ac.uk/id/eprint/851168

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