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Still waters stay put: uncovering the effects of emotional variability using experience sampling methodology

Xu, Shi and Wang, Jingna (2019) Still waters stay put: uncovering the effects of emotional variability using experience sampling methodology Scandinavian Journal of Hospitality and Tourism, 19 (3). pp. 317-332.

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Research has been extensively focusing on the overall mean levels of positive and negative emotions, while paying much less attention to how fluctuating they are across time. This research explores the impacts of employee emotional variability with emotional exhaustion as a potential mediator and psychological withdrawal and job satisfaction as outcomes. In a sample of 109 student employees working in two hotels, this study utilized experience sampling methodology to examine the effects of variability in both positive emotions and negative emotions across 9 weeks. The results of the longitudinal design suggested that higher variability in negative emotions predicted more emotional exhaustion, which in turn, was associated with less job satisfaction and more psychological withdrawal. The findings support the notion that too much variability in negative emotions is maladaptive. Findings can inform the practice on reducing employee exhaustion and promoting satisfaction and retention for employees.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Wang, Jingna
Date : 19 February 2019
DOI : 10.1080/15022250.2019.1583124
Copyright Disclaimer : © 2019 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in Scandinavian Journal of Hospitality and Tourism on 19/02/19, available online:
Uncontrolled Keywords : Emotional variability; Emotional exhaustion; Psychological withdrawal; Job satisfaction; Experience sampling methodology; Longitudinal design
Depositing User : Clive Harris
Date Deposited : 25 Feb 2019 11:21
Last Modified : 20 Aug 2020 02:08

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