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Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model

Ribeiro, Manuel Alector, Woosnam, Kyle M., Pinto, Patricia and Silva, João Albino (2018) Tourists’ Destination Loyalty through Emotional Solidarity with Residents: An Integrative Moderated Mediation Model Journal of Travel Research, 57 (3). pp. 279-295.

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This study proposes a theoretical model integrating two lines of tourism research: emotional solidarity and destination loyalty. In order to test the proposed model, a survey of visitors to Cape Verde islands was undertaken. Structural equation modeling and moderated mediation analysis were implemented to assess the relationships involving visitors’ emotional solidarity with residents, satisfaction, and destination loyalty. The three dimensions of emotional solidarity were considered in the study: feeling welcomed, sympathetic understanding, and emotional closeness. Results indicate that visitors’ feeling welcomed and sympathetic understanding directly influence loyalty. In particular, the relationships involving visitors’ feeling welcomed by residents, emotional closeness with residents, and sympathetic understanding with residents and loyalty were all mediated by satisfaction. Additionally, gender was found to moderate the conditional indirect effects of emotional closeness and feeling welcomed on loyalty (via satisfaction). Such relationships were stronger among male visitors. Implications as well as future research opportunities are offered.

Item Type: Article
Divisions : Faculty of Arts and Social Sciences > School of Hospitality and Tourism Management
Authors :
Ribeiro, Manuel
Woosnam, Kyle M.
Pinto, Patricia
Silva, João Albino
Date : 2018
DOI : 10.1177/0047287517699089
Copyright Disclaimer : © The Author(s) 2017
Uncontrolled Keywords : Emotional solidarity; Feeling welcomed; Emotional closeness; Sympathetic understanding; Satisfaction; Loyalty
Depositing User : Clive Harris
Date Deposited : 01 Oct 2018 15:26
Last Modified : 14 Dec 2018 09:30

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